My main character is the personal assistant (administrative assistant?) for the CEO of a design company. All of the calls go through the switchboard/receptionist/whatever, it's not important.
What I need to know is what is she going to say when she picks up the phone? No need to say the company's name, because they know that's who they've called, correct? I've never been in this position so I have no idea how to have her answer.
ETA: Wow, guys, thanks so much! I appreciate the help!