Andrea (_lsl_) wrote in little_details,

Where a Telemarketer works

EDIT: Great Googly Moogly, you guys are FANTASTIC. This is more information than I could have ever hoped for, and I thank all of you who commented from the bottom of my heart. You've all answered all the questions I could come up with, and even more. Thank you all; this post question is answered~~

Search terms:
Various googled combinations of "telemarketing" "telemarketer" "position" "location" "work" "business" "where", etc. Also have read several commentaries on people's reactions to telemarketing and telemarketer's reactions to their jobs, but those were not useful.

Setting: Modern day, insurance company, (USA, but it isn't important)

I am writing a story to be told in the point of view of a telemarketer. I am familiar with everything about the job other than where it would be taking place. I do not want my character to work from home, but don't know where she would work otherwise.

If she is calling for a fictitious insurance company (selling home/auto/health/etc. insurance) what is the place like where she would work? Is it a call center? How is a call center laid out? Does she work for a local agency? What is her desk like? Are cubicles involved?

Also, what are her hours if she works full-time (I am aware of the hours legally allowed for telemarketing, but what hours would the company want her to come in)?

Her working for an Insurance company is flexible, so information on other businesses is still helpful.

Any information is appreciated.

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