Location: US large city (unspecified state/city)
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A volunteer (not a psychiatrist or anything) for a suicide hotline meets, by utter coincidence, someone who called in and whom he subsequently talked down – both of them realize who the other is due to some phraseology & vocal mannerisms I haven’t quite worked out yet.
I know that most hotlines run with confidentiality & that interfering/arranging to meet a caller is not okay, but I was wondering if there are any formal protocols/precedent for such an incident. Like is the volunteer obliged to pretend they’ve never met? Should the volunteer try to limit contact? Does everything just explode?
Much thanks in advance; sorry if I’ve missed anything obvious (long time listener first time caller etc.)
Setting is on a college campus, roughly present time, implied to be Illinois (but it’s not particularly important.)
Search terms used: permutations of (‘confidentiality’ ‘contract’ ‘guidelines’ ‘protocol’) & (‘suicide hotline’ ‘hotline’). Have read a (very interesting but ultimately unhelpful) handful of articles & blogs on confidentiality and staffing experiences & gone through tags, including this article on confidentiality (links to google quickview), the volunteer contract here, this fascinating but triggery bit on procedure/problems, a basic script, etc (those were just most helpful, might help someone else rifling through tags like goodness knows I do.)