Is there actually a menu you have to go through? And how often do you get put on hold for twenty minutes or more? Also, what's the usual response time? Most of the commenters were saying between five and ten minutes, but what about if you live out in the boondocks?
The setting is right about the western border of Nevada, current day. Girl lives out in the country where there's a good acre or two between neighbors and the nearest police station is about 45 minutes away if you take the highway.