Genre: generic fiction, sort of (it's a short story and it's set in the real world)
Does anyone know exactly what the 911 operator is trained to say when you call them? I know it's not "911, may I take your order," (heh) but that's the first thing that came to mind.
I've googled combinations of "911 dispatch protocol," "911 dispatcher transcript," and "911 call procedure."
Edit: Thank you tons everyone! That was just what I was looking for.